General information and frequently asked questions

How long does it take to deliver orders?

The delivery time depends on the chosen delivery method.


Post 3-12 days

DB Schenker 1-5 days

Travel service 3-12 days

Orders are packed every day and orders are mailed on weekdays on average 24 hours after placing the order. In December and other busy times, the delivery time is about 24-60 hours, i.e. 1-3 days.

We are not responsible for mistakes made by transport companies.

Can I speed up the delivery of the order somehow?

If the order is very urgent, you should reply to the order confirmation, write it in the ready header HURRY and tell in the message when the order is needed at the latest. In this case, it will try to bypass the queue.

The product I received has not arrived, I received the wrong product or the product was broken when it arrived.

Please contact customer service to clarify the matter.< /p>

What kind of return rights do the products have?

Products can be returned within 2 weeks of their arrival. Before returning, please contact customer service and tell us the reason for the return.

Returning products is free, except for pre-order products or products that were in a promotional campaign (discounts, Postikuluto week, Pocky day, etc.). Read more detailed instructions on the terms of use.

A booking fee is charged for canceled pre-orders, which is on average 10-20% of the product price, usually 20-50 euros.

What does the duplicate guarantee mean?

Many the products are sold randomly. In the duplicate guarantee, the package is opened and the figure you received is recorded in your customer information. The warranty is automatically valid, so you do not need to request it separately.

The duplicate warranty only applies to registered customers. Products ordered as guests, i.e. without registration, do not have a warranty.

The warranty does not apply to secret or surprise characters, which are rarer than other characters.

What is a secret or surprise character?

Several product lines have a secret character whose picture is just an exclamation mark or a black circle on the package. These characters are significantly rarer than other characters and getting them depends on luck.

Where will the container go next? Can the container come to the location XYZ?

Inquiries about the container’s tours are made from time to time and you can put location suggestions on the container at any time.

Can you pay by card in the container?
Of course, of course.